Terms & Conditions
Welcome to DuskGlow. These terms help us create a great experience for everyone. Please read them—we've tried to keep them clear and straightforward.
1. Acceptance of Terms
By accessing our website at https://duskglow.store or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, you must not use our services.
2. Definitions
- "We," "Us," "Our": DuskGlow
- "You," "Your": You, our valued customer
- "Website": Our online store at https://duskglow.store
- "Products": Our golden hour makeup collection
- "Services": Our website and customer support
3. User Accounts
Account Registration
To make purchases, you may create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the security of your password
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized access
Account Termination
We reserve the right to suspend or terminate accounts that:
- Violate these terms
- Engage in fraudulent activity
- Abuse our services or staff
- Create multiple accounts to circumvent restrictions
4. Products and Pricing
Product Information
We strive to display products accurately, but we cannot guarantee that:
- Colors appear exactly as shown (monitor variations occur)
- All product details are error-free
- Products will be available indefinitely
Pricing
- All prices are displayed in your selected currency
- Prices include or exclude taxes as indicated at checkout
- We reserve the right to modify prices at any time
- Price changes do not affect orders already placed
Product Availability
- Products are subject to availability
- We may limit quantities per customer
- We reserve the right to discontinue products without notice
5. Orders and Payment
Order Acceptance
Your order is an offer to purchase. We accept orders when we:
- Send an order confirmation email
- Begin processing your order
We may reject orders for any reason, including suspected fraud.
Payment
- Payment is required at the time of order
- We accept major credit cards, debit cards, and PayPal
- All payments are processed securely through Stripe
- You represent that you are authorized to use the payment method
Order Cancellation
- You may request cancellation before an order is processed
- Once production begins (especially print-on-demand items), cancellation may not be possible
- Refunds for cancelled orders follow our Return Policy
6. Shipping and Delivery
Processing Time
- Standard orders are processed within 1-3 business days
- Print-on-demand items may require 2-7 business days for production
Shipping Carriers
We use various carriers depending on your location and selected shipping method. Tracking information is provided via email.
Delivery Times
Estimated delivery times are not guaranteed. Delays may occur due to:
- Carrier delays
- Customs processing (international orders)
- Weather or natural disasters
- High volume periods
Risk of Loss
Risk of loss and title for products pass to you upon delivery to the carrier.
7. Returns and Refunds
Our return and refund policy is detailed in our Return & Refund Policy. Key points:
- 14-day return window
- Items must be unused and in original packaging
- Defective items receive full refunds
- Some items (personalized, final sale) are non-returnable
8. Intellectual Property
Our Content
All content on our website, including but not limited to:
- Product designs and images
- Website design and layout
- Logos, trademarks, and trade names
- Text, graphics, and code
...is owned by Dusk Glow or our licensors and protected by copyright and trademark laws.
Limited License
You are granted a limited, non-exclusive license to access and use our website for personal shopping purposes only. You may not:
- Reproduce, distribute, or modify our content
- Use our content for commercial purposes
- Remove copyright or trademark notices
- Use automated tools to scrape or download content
User-Generated Content
By submitting reviews, photos, or other content, you grant us a non-exclusive, royalty-free license to use, display, and distribute such content.
9. Prohibited Conduct
You agree not to:
- Use our services for illegal purposes
- Provide false or misleading information
- Interfere with website security or functionality
- Attempt to access accounts or data belonging to others
- Use bots, scrapers, or automated tools
- Resell products without authorization
- Abuse promotions, coupons, or referral programs
10. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Our services are provided "as is" and "as available"
- We disclaim all warranties, express or implied
- We do not warrant that our services will be uninterrupted or error-free
- We do not warrant that products will meet your specific requirements
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- We shall not be liable for indirect, incidental, special, consequential, or punitive damages
- Our total liability shall not exceed the amount you paid for the relevant order
- This limitation applies regardless of the legal theory (contract, tort, etc.)
Some jurisdictions do not allow limitation of implied warranties or exclusion of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
12. Indemnification
You agree to indemnify and hold harmless Dusk Glow, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
- Your violation of these terms
- Your use of our services
- Your violation of any third-party rights
13. Third-Party Services
Our website may contain links to third-party websites or use third-party services. We are not responsible for:
- The content or practices of third-party websites
- Third-party privacy policies
- Any damages arising from your use of third-party services
14. Dispute Resolution
Informal Resolution
Before filing a formal complaint, you agree to contact us at team@duskglow.store to attempt informal resolution.
Governing Law
These terms are governed by the laws of the jurisdiction in which Dusk Glow operates, without regard to conflict of law principles.
Jurisdiction
Any disputes shall be resolved in the courts of competent jurisdiction where Dusk Glow is registered.
Consumer Rights
If you are a consumer in the EU, UK, or other jurisdiction with consumer protection laws, you retain all rights provided by applicable law, which cannot be waived by contract.
15. Changes to Terms
We may update these Terms & Conditions at any time. Changes take effect when posted on this page. Your continued use of our services after changes constitutes acceptance of the updated terms.
Material changes will be communicated via:
- Email notification to registered users
- Prominent notice on our website
16. Severability
If any provision of these terms is found unenforceable, the remaining provisions remain in full force and effect.
17. Entire Agreement
These Terms & Conditions, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Dusk Glow.
18. Contact Information
For questions about these terms, contact us:
- Email: team@duskglow.store
- Address: United States
- Website: https://duskglow.store
These Terms & Conditions were last updated on February 26, 2026.