Your Questions, Answered
Got questions about your golden hour glow? We're here to help.
About DuskGlow
3 questionsWhat is DuskGlow?
DuskGlow is your golden hour makeup specialist. We create warm, sunset-inspired cosmetics that capture that magical moment when the light is just right. Think bronzed beauty, peachy glows, and shades that make everyone feel like they're basking in the perfect light.
What makes DuskGlow different?
We focus exclusively on warm, golden hour tones—no cool-toned products here. Every shade is designed to complement warm undertones and create that lit-from-within glow. Plus, our formulas are buildable, so you control the intensity of your glow.
Where are you based?
We're proudly based in the US, but our products travel worldwide to bring golden hour magic to makeup lovers everywhere. Each product is carefully crafted and shipped with love.
Products & Application
4 questionsWhat shades work for my skin tone?
Good news: warm tones flatter everyone! Our sunset shades are designed with universal warmth in mind. Lighter skin tones glow with our peachy-pinks, medium tones shine in terracotta and bronze, and deeper skin tones radiate in our richest amber and copper shades.
How do I create a golden hour look?
Start with our bronzer to warm up your complexion, add a peachy blush to the apples of your cheeks, then highlight with our golden shimmer on cheekbones and brow bones. Finish with a warm-toned lip. Pro tip: layer your glow for that lit-from-within effect!
Are your products cruelty-free?
Absolutely. DuskGlow is proudly cruelty-free. We never test on animals, and we work with suppliers who share our values. Beauty should never come at the expense of our furry friends.
What's your shade range?
We offer warm-toned shades for all skin tones—from fair to deep. Every product line includes multiple shades because golden hour looks different on everyone, and we want you to find your perfect glow.
Orders & Shipping
3 questionsHow long does shipping take?
We know you're excited to glow! Standard shipping takes 5-8 business days within the US. Need it faster? Express shipping (2-4 days) and priority shipping (1-2 days) are available. International friends, your golden hour arrives in 10-28 business days depending on your location.
Do you ship internationally?
Yes! We ship golden hour magic worldwide. International shipping costs and delivery times vary by destination. Note: customs duties and taxes may apply and are the responsibility of the recipient.
Can I track my order?
Absolutely! Once your glow ships, we'll email you a tracking number. Use it to follow your package's journey, or log into your account to check order status anytime.
Returns & Exchanges
2 questionsWhat's your return policy?
We want you to love your DuskGlow products! If something isn't quite right, we offer a 14-day return window. Products must be unused, in original packaging, and in resalable condition. See our full Return Policy for details.
How do I return a product?
Log into your account, go to Order History, and click "Request Return" on your order. Tell us what went wrong, and we'll provide a return label via email. Pack your items securely and drop them off—we'll take care of the rest.
Account & Support
3 questionsHow do I create an account?
Click 'Sign Up' in the top right corner, enter your email, and we'll send you a magic link. Click it, and you're in! No password to remember, just easy access to your glow collection.
I forgot my password. What do I do?
No worries! We use magic link authentication—no passwords needed. Just click 'Sign In' and enter your email. We'll send you a fresh login link every time.
How do I contact support?
We're here to help! Visit our Contact page or email us directly. Whether you have questions about products, need shade advice, or want to share your golden hour look, we'd love to hear from you.
Still have questions?
Can't find what you're looking for? We'd love to help.
For detailed information, check our Return Policy, Privacy Policy, or Terms & Conditions.
